Cancellation-Policy
- Consultancy
- Cancellation-Policy
CloudSpinx Limited Cancellation Policy
This Cancellation Policy ("Policy") outlines the terms and conditions for cancelling your CloudSpinx Limited ("CloudSpinx", "us", "we", or "our") services, including web hosting, email hosting, VPS, dedicated servers, domain name registration, consultancy services, web development, and business applications (collectively, the "Services").
Cancellation Rights and Periods
- You have the right to cancel your Services at any time.
- The cancellation process and applicable fees will vary depending on the Service and the length of your service agreement (if any).
Web Hosting, Email Hosting, VPS, and Dedicated Servers
- You may cancel these Services at any time by following the instructions on our website or contacting our support team.
- For cancellations made within the first 30 days of your service term (Money-Back Guarantee Period), you will receive a full refund of the fees paid.
- For cancellations made after the Money-Back Guarantee Period, you will be responsible for the remaining balance of your service term.
- We reserve the right to charge a processing fee for cancellations.
Domain Name Registration
- Domain name registrations are non-refundable.
- However, you may be able to transfer your domain name registration to another registrar upon cancellation of your account.
Consultancy Services, Web Development, and Business Applications
- Cancellation of these Services may be subject to specific terms outlined in your service agreement.
- Generally, these services involve project-based work, and cancellation fees may apply depending on the stage of the project at the time of cancellation.
- We will work with you to determine any applicable cancellation fees based on the specific terms of your agreement.
Cancellation Process
- To cancel your Services, please follow the instructions on our website or contact our support team.
- We will confirm your cancellation request in writing (via email).
- Your cancellation will be effective upon confirmation from CloudSpinx.
Data Deletion
- Upon cancellation of your Services, your data will be deleted in accordance with our Data Retention Policy.
- You may request a copy of your data before your account is cancelled.
Exceptions
- We may, at our sole discretion, refuse to process a cancellation request if your account is in violation of our Terms and Conditions.
Contact Us
- If you have any questions regarding this Cancellation Policy, please contact us at +254713403044 or [email protected]
- Please Note: This Cancellation Policy is subject to change at any time. We will post any changes on our website.
