Refund policy
- Consultancy
- Refund policy
CloudSpinx Limited Refund Policy
This Refund Policy ("Policy") outlines the terms and conditions for receiving a refund for CloudSpinx Limited ("CloudSpinx", "us", "we", or "our") services, including web hosting, email hosting, VPS, dedicated servers, domain name registration, consultancy services, web development, and business applications (collectively, the "Services").
Money-Back Guarantee
- We offer a 30-day money-back guarantee for our web hosting, email hosting, VPS, and dedicated server services. This means you can try our services risk-free for 30 days from the date of activation. If you are not satisfied with the Services during this period, you may be eligible for a full refund of the fees paid.
Eligibility for Refunds
- To be eligible for a refund under the Money-Back Guarantee, you must cancel your service within 30 days of activation.
- Refunds will only be issued for the initial service term (excluding setup fees or add-on services).
Service Description
- Domain name registrations are non-refundable. However, you may be able to transfer your domain name registration to another registrar when you cancel your account.
- Consultancy services, web development, and business application implementations may not be eligible for full refunds due to the project-based nature of these services. We will determine any applicable refund amount based on the specific terms of your service agreement and the stage of the project at the time of cancellation.
Processing Fees
- We reserve the right to charge a processing fee for cancellations and refunds. This fee will be deducted from the refunded amount.
Refund Process
- To request a refund, please contact our support team within the applicable timeframe outlined in this Policy.
- We will review your request and respond within [Number] business days.
- If your request is approved, your refund will be processed within 15 business days to the original payment method used for the purchase.
Exceptions
- We may, at our sole discretion, refuse to process a refund request if your account is in violation of our Terms and Conditions or if you have exceeded the Money-Back Guarantee period for eligible services.
Contact Us
- If you have any questions regarding this Cancellation Policy, please contact us at +254713403044 or [email protected]
- Please Note: This Refund Policy is subject to change at any time. We will post any changes on our website.