CloudSpinx

Your Infrastructure. Our Operations Team. Always On.

Senior engineers operating your cloud infrastructure 24/7. Monitoring, incident response, patching, upgrades, cost optimization, and monthly governance reviews. We become an extension of your team so your engineers focus on building product, not fighting fires.

For engineering teams that have built solid infrastructure but don't want to hire 3 SREs to keep it running. Or teams that need overnight and weekend coverage their current team can't provide.

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The Problem We Solve

⚠ Your best engineers spend 40% of their time on operations instead of building product.

⚠ On-call rotation burns out your team because you only have 2-3 people who can handle infrastructure incidents.

⚠ Kubernetes upgrades, security patches, and certificate renewals keep getting deferred because nobody has time.

⚠ You need 24/7 coverage but can't justify hiring 4+ SREs to cover all time zones.

⚠ When something breaks at 2am, the response is "wait until morning" because nobody is on call.

What's Included

✓ 24/7 monitoring and alerting: Prometheus, Datadog, or your existing stack with SLO-based alerting and escalation policies

✓ Incident response: defined SLAs (P1: 15 min response, P2: 1 hour, P3: next business day), structured incident management with post-mortems

✓ Proactive maintenance: Kubernetes upgrades, OS patching, certificate renewal, dependency updates on a published schedule

✓ Backup verification: automated backup testing, monthly restore drills, DR readiness validation

✓ Cost reviews: monthly spend analysis, right-sizing recommendations, unused resource cleanup

✓ Performance monitoring: capacity planning, autoscaling tuning, database query optimization recommendations

✓ Security operations: vulnerability scanning, security patch application, compliance evidence collection

✓ Monthly governance report: uptime metrics, incident summary, cost trends, completed maintenance, improvement recommendations

✓ Runbook maintenance: keep operational documentation current as your infrastructure evolves

✓ Escalation path: direct Slack/Teams channel to your dedicated operations engineer, not a generic support queue

Engagement Process

Operations Assessment

Audit current infrastructure, define SLAs, document runbooks, establish baselines. We learn your systems inside and out.

Onboarding

Integrate with your monitoring, set up communication channels, meet your team, shadow period. Smooth transition with no disruption.

Steady State Operations

24/7 monitoring, incident response, proactive maintenance, monthly reviews. Your infrastructure runs reliably while your team builds product.

Continuous Improvement

Quarterly architecture reviews, cost optimization, reliability improvements, roadmap input. Your infrastructure gets better every month.

Technology Stack

PrometheusGrafanaDatadogPagerDutyOpsgenieKubernetesTerraformAnsibleVeleroAWS Systems ManagerGCP Operations SuiteAzure MonitorJiraSlackMicrosoft Teams

Frequently Asked Questions

Is this outsourcing our ops team?

No. We supplement, not replace. Your engineers keep full access and ownership. We handle the operational burden (monitoring, patching, incidents) so they can focus on product work. Think of us as senior SREs on retainer.

What SLAs do you offer?

Standard: P1 incidents responded within 15 minutes 24/7, P2 within 1 hour, P3 next business day. Custom SLAs available for enterprise requirements.

How do you communicate with our team?

Dedicated Slack or Teams channel with your assigned operations engineer. Weekly async updates. Monthly review call. You always know who to reach and how.

Can you manage infrastructure you didn't build?

Yes. Most of our managed operations clients had infrastructure built by someone else. We start with an operations assessment to understand and document what exists.

What happens if we want to bring operations in-house later?

We document everything, train your team, and hand over smoothly. No lock-in. Our goal is to make the transition as easy as possible. Many clients start with managed ops and gradually bring capabilities in-house as they hire.

Other Services

Cloud Architecture & Migration

Kubernetes & Containers

CI/CD & Automation

Infrastructure as Code

Observability & Monitoring

Ready to talk managed cloud operations?

Book a free 30-minute architecture review. We'll assess your setup and give you an honest recommendation.

Book Architecture Review → See Case Studies →